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Privacy Policy

Last updated: 03/12/2025

 

Hazel’s Paws (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit our website or use our dog-walking and pet-care services.

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By using our website or services, you agree to the terms of this Privacy Policy.

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1. Information We Collect

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1.1 Information You Provide Directly

When you contact us or book a service, we may collect:

  • Full name

  • Address

  • Email address

  • Phone number

  • Pet information (e.g., name, breed, health concerns, behaviour notes)

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1.2 Automatically Collected Information

When you visit our website, we may collect:

  • IP address

  • Browser type

  • Device information

  • Pages viewed

  • Cookies and usage data

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This helps us improve website performance and user experience.

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2. How We Use Your Information

We may use your information to:

  • Provide and manage dog-walking and pet-care services

  • Communicate with you about bookings or enquiries

  • Send updates, reminders, or service-related notices

  • Improve and personalise our website

  • Maintain internal records for safety and compliance

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We do not sell your personal information.

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3. Legal Basis for Processing (UK GDPR)

We process personal data under the following legal bases:

  • Contractual necessity – to provide the services you request

  • Legitimate interests – for business operations, safety, and service improvement

  • Consent – for marketing emails (you can withdraw at any time)

  • Legal obligation – where required by law or local authorities

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4. How We Store and Protect Your Data

We take appropriate measures to keep your information safe, including:

  • Secure digital storage

  • Encrypted communication where applicable

  • Restricted access to personal data

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Your information is retained only for as long as necessary to provide services, comply with legal requirements, or maintain business records.

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5. Sharing Your Information

Your information may be shared with:

  • Trusted service providers (e.g., payment processors, booking software)

  • Professional advisers (e.g., accountants)

  • Authorities if required for legal or safety reasons

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We never share your data for marketing by third parties.

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6. Cookies

Our website may use cookies to:

  • Improve functionality

  • Analyse website traffic

  • Offer a smoother browsing experience

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You can disable cookies in your browser settings, though some features may not work properly.

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7. Your Rights (Under UK GDPR)

You have the right to:

  • Access your personal data

  • Request correction of inaccurate information

  • Request deletion of your data (where legally permitted)

  • Object to or restrict processing

  • Withdraw consent for marketing

  • Request data portability

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To exercise your rights, contact us using the details below.

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8. Children’s Privacy

Our services are not aimed at children. We do not knowingly collect personal information from individuals under 16 without parental consent.

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9. Links to Other Websites

Our website may contain links to other sites. We are not responsible for the content or privacy practices of third-party websites.

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10. Changes to This Privacy Policy

We may update this policy from time to time. The latest version will always be available on our website with the updated date.

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11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact:

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Hazel’s Paws
Email: hazelspawsdogwalking@gmail.com
Phone: 07859887342

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